If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Happy cruiser
Excellent service as ever. My cruise expert (Stella) called me at a convenient time and was able to provide me with a quote which was by far the best price. When booking, Stella took me through the process step by step and made sure I was happy with the cabin selection. I’m looking forward to our holiday!
Mrs Mcdowall / April 2024
Great service
Great service as always from scotland cruise centre, nothing is any trouble, polite, enthusiastic, knowledgeable efficient staff
Mrs Paton / April 2024
Highly recommend Scotland Cruise Centre
Excellent service from Lisa, she built us a package from scratch and she covered things I hasn't even thought about. She took all the stress out of arranging our cruise so now we can sit back and relax. Highly recommend.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
