Award-winning CruiseKings and Scotland’s Cruise Centre are part of the Brooklyn Travel Group, established for over 50 years employing over 500 travel professionals UK-wide.
Following yet another record-breaking year and with exciting future aspiration, we are looking for talented Administration Experts to support our expansion plans.
If you’re looking for a new challenge, your next move or you’d like to specialise in Cruise Administration, get in touch for a friendly, informal chat.
Location: Office Based, Ayr Hours: Monday – Friday 9 – 5.30pm, Full-time Salary: Competitive – based on experience
Responsibilities
Booking Confirmations: daily quality checks, process previous days bookings and send confirmation to client.
Tickets: Ensure all tickets are issued within agreed timescales.
Amendments and Cancellations: process/check amendments and cancellations in line with supplier invoices.
Scanners: check all invoices received from supplier match our internal system and update/query where required.
Costing Queries: take on initial investigation & resolution of all costing queries from finance.
Mailbox management: prioritising & managing mailbox workflow on a daily basis.
Diary Management: manage and action daily diary entries, prioritising where necessary.
Organisation and distribution of incoming/outgoing mail.
Support Customer Service and Sales Team in line with business needs.
Experience Qualities & Skills
Experience working within the Cruise and Travel Industry is highly desirable.
Previous administration experience.
Confident, friendly, and articulate when speaking to suppliers and colleagues.
Process driven and able to work under pressure while maintaining accuracy and attention to detail.
Possess excellent numeracy and problem-solving skills.
Good time management and the ability to multi-task.
A team player who also has the ability to work independently.
Possess a can-do attitude and have a methodical and positive approach towards all tasks.
Enjoy working in a face paced, service-oriented environment.
Being well travelled, with good knowledge and first-hand experience is extremely advantageous.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.