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Coronavirus Travel Update

We understand that you may have concerns about how the Covid-19 situation may affect your holiday, so we have included some information below to help answer questions. You can rest assured that your health and well-being remain our top priority, and that we continue to monitor all the relevant advice from the UK Foreign & Commonwealth Office (FCO) and local authorities. This situation is fluid and that information can change over time. That’s why we’re here for you. We’ll help you to understand the latest advice and guide you on the options available to you for your holiday. You can view the latest advice here.

We are here for you

We are committed to supporting all our clients who’s travel plans have been effected by cancellations and to offer the latest advice on how this could affect your future cruise holiday and the options available to you. We have extra teams in place who are working tirelessly to get in touch with all our clients as soon as we possibly can. We thank you for your patience and understanding during these exceptional times.

If your cruise has been cancelled and you are travelling in the next 2 weeks, we will call you. We are working through cancelled bookings in order of departure date.

Cancel Booking Enquiry Form

If you would like to change, amend or transfer your cruise and you are travelling out with 2 weeks, please send us your amendment request and we will be in touch as soon as we can. You can view your cruise line change policies here. You can find out more about Future Cruise Credit here.

Amend Booking Enquiry Form

Temporary restrictions on international travel

As countries respond to the Covid-19 pandemic, there have been international border closures and other restrictions, which can be subject to change without notice. As a result, the FCO is currently advising against all but essential international travel.

Many airlines and cruise operators have also temporarily cancelled or suspended services over the next few weeks.

If you are due to travel in the next few weeks, your holiday may no longer be going ahead. If your holiday has been affected, we will contact you as soon as possible to advise you of the options available to you.

Please note: our team are prioritising contacting clients already on holiday and those due to depart in the next few days. If your booking is due to depart later than this, and is affected by the travel restrictions, please bear with us — we will be in touch as soon as we can.

Holidays departing later this year

Unless we contact you to advise of any changes that affect your holiday, you can expect your holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations.

Should your holiday be affected by airline or cruise cancellations or as a result of Foreign & Commonwealth Office travel advice, we will contact you to discuss your options which will include changing your booking, or cancelling and receiving a refund or credit note.

FAQ’s

Q: What happens if my cruise is no longer operating or has been subject to a ‘significant change’?

A: Should the Foreign and Commonwealth Office (FCO) advise against 'all but essential travel' to your holiday destination/s, then we will be in touch.

We are working closely with our cruise line partners, who are continually assessing their itineraries to ensure that they are sailing in accordance to the latest advice from the relevant authorities.

Should your cruise holiday be cancelled, you will be provided with a notification and we will be in touch to discuss your options. 

Should your cruise holiday be affected by a ‘significant change’, you will be contacted by our Customer Services team to discuss your options.

We also have a separate team dedicated to helping you to book your next perfect cruise.

Q: What if my holiday changes or is cancelled whilst I am away?

A: If you have booked a cruise holiday which is inclusive of flights and in the event that the disembarkation port has changed, you can be assured that new flight arrangements will be made on your behalf and at no cost to you.

Should a change in cruise itinerary be necessary, your cruise line will keep you updated of developments whilst the sailing is in progress.

In the event that your holiday is cut short, you will be entitled to a refund for any unfulfilled elements as well as brought home at the earliest opportunity at no additional cost.

Q: What if I decide I don't want to travel?

A: If the FCO advice has not changed and cruises are operating as normal, your cruise holiday will be subject to normal booking conditions and cancellation charges will apply.

Q: Should I cancel or rebook?

Unless we contact you to advise of any changes that affect your holiday, you can expect your holiday to go ahead as planned. Normal booking conditions will apply including any charges for amendments and cancellations.

If your holiday is cancelled because of changes in FCO advice, we would recommend the following steps:

  1. Talk to us in the first instance, to discuss the options available to you.
  2. If possible, amend your holiday or travel arrangements to another date, don’t cancel – this will mean you have a holiday to look forward to in the future, and it will help to protect jobs in airlines, cruise lines, hotels, attractions, tour operators and travel gencies during these difficult times.
  3. If you are not able to amend your holiday to another date, you may be offered a Refund Credit Note instead of an immediate cash refund. A Refund Credit Note can be used to book another holiday at a later date and, in the meantime, it is protected by ABTA/ATOL if your original booking had that protection, so you would be reimbursed if the travel company failed financially.

Q: Am I entitled to a refund?

A: If your holiday is cancelled because of changes in FCO advice, you may be offered a Refund Credit Note instead of an immediate cash refund. A Refund Credit Note can be used to book another holiday in future.

Refund Credit Notes remain protected by ABTA/ATOL if your original booking had that protection, so you would be reimbursed if the travel company failed financially. If you do not use the Refund Credit Note to book another holiday, you will be entitled to a cash refund at a specified later date.

Availability of refunds or credit notes on non-ATOL protected travel arrangements vary, but we would always strongly recommend taking out adequate travel insurance for any holiday booking.

Please note, we would recommend changing your holiday or travel arrangements to another date if at all possible, rather than cancelling your trip. This will mean you have a holiday to look forward to in the future, and it will help to protect jobs in airlines, cruise lines, hotels, attractions, tour operators and travel agencies during these difficult times.

Q: If I am unable to travel, am I entitled to compensation?

A: Travel restrictions or disruption resulting from the coronavirus outbreak are beyond our control. If you are unable to travel for these reasons you will not be entitled to compensation from us. We recommend checking with your travel insurance provider or credit card company to check the level of cover they provide.

Q: Should I be worried about booking a new holiday?

The restrictions put in place to tackle the coronavirus crisis have led to significant short term disruption to travel. However, these are temporary restrictions, and it is widely expected that they will be relaxed and removed over the coming weeks.

Many holidays departing later this year remain on sale, and holidays are available to book all the way through to summer 2021 and beyond. A growing number of travel operators are offering low- or no-fee amendments for new bookings on selected dates, and all ATOL protected packages remain fully protected under the terms of the Package Holiday Regulations. Protection for other types of travel arrangement varies, but we would always strongly recommend taking out adequate travel insurance for any holiday booking.

Like all responsible holiday companies, we are constantly monitoring the situation and if there were to be specific government advice which affects your holiday, we will be in touch to discuss your options.

Latest advice and statements

Information from cruise lines

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Feefo Gold Trusted Service Award

Excellent service

We contacted to book a cruise, spoke to Vicky who gave us all the information plus time to discuss and consider different areas of the cruise. Vicky phoned back several times and made all the booking as we wanted it very quickly and efficiently, thank you.

Mrs Cosgrove / October 2020

Wouldn’t book a cruise with anyone else !

Fantastic service with booking my cruise great communication with the cruise expert Lisa Dixon who was so lovely And extremely helpful .

Mrs Smith / October 2020

Excellent particularly Joanna

I have dealt with SCC FOR OVER 15 years and they have always performed excellently. In addition for two cruises I have booked with them for 2021 I have dealt with Joanna Sykus who I will in future ask for as this young lady deserves massage praise for the friendly and efficient way she sorts my requirements.

Mr Raynes / September 2020

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