New Cruise Line Health & Safety Protocols

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To find out more about our cruise experiences, speak with our Cruise Experts. We’ll share our ideas, first-hand advice and can recommend the best cruise for you, at the best possible price.

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0800 019 0053

Customer Support

0800 091 3149

customerservices@scotlandscruisecentre.co.uk

Cancelled/Changed Cruise Notice

If your cruise has been cancelled or you would like change to your cruise, please be aware that due to extremely high call volumes, priority is being given to those who were due to travel in the next 2 weeks. Those who were due to travel out with 2 weeks can contact us by sending us a cancel booking or amend booking enquiry form. We thank you for your patience and understanding.

Out Of Hours Emergency Contact

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Our Postal Address

Scotland's Cruise Centre
3rd Floor
35 - 37 Carrick Street
Ayr
KA7 1NS

We Are Open

  • Monday 9am - 8pm
  • Tuesday 9am - 8pm
  • Wednesday 9am - 8pm
  • Thursday 9am - 8pm
  • Friday 9am - 8pm
  • Saturday 9am - 6pm
  • Sunday 9am - 6pm

Platinum Trusted Service Award 2021

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Upcoming holiday

I was impressed by the agent named Heidi she was courteous and informative throughout our contact. She gave me feedfact about an issue with the cruise company regarding my query about cruise credits with NCL. I would recommend her to deal with any issue in the future as she went the extra mile to get me a positive outcome

Mrs Cushen / April 2021

Booking with you is a pleasure

Once again you have come up trumps. The phone is always answered with a cheery voice and booking is a pleasure. What a difference it makes to talk to real live human being. We have got exactly what we wanted and you are always there if we have any queries. We did actually have a minor hiccough which was instantly sorted. Brilliant service.

Mrs Price / April 2021

My agent who has been dealing with this was supperd, naomi.

Again the agent has been first class with dealing with this, it's been going on for 2 years because of the pandemic, naomi first class.

Mr Keir / April 2021

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