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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 07935 079 985 for immediate assistance.

Platinum Trusted Service Award 2021

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Unbeatable friendly, expert service. Such a pleasure to deal with. We wouldn't consider booking with anyone else.

Mrs Kirkpatrick / October 2021

After 3 canceled cruises we were kept fully informed and have now booked 2 more cruises with the excellent guidance of our favorite team at Scotland Cruise Centre

Mrs Mabbett / October 2021

Fantastic customer service from Lucy.

Customer service is second to none. Kept up to date with booking and couldn’t do enough for us. Knowledge in invaluable. Would recommend

Mrs McLelland / October 2021

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