If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
First Class Service
Very happy with my experience with Cruise Kings. Nothing is too much trouble for them. I will use them every time for future bookings
Mrs Watt / April 2024
Knowledge friendly staff
We always book with Scotland Cruise Centre the staff are very knowledgeable about all aspects of cruising and our cruise advisor Jo Henry ensures our trip is personal to us
Mr Palmer / March 2024
Seamless Experience
Nothing is a bother to Naomi our agent. Our booking always goes well. Telephones us when promised and gets us the best price and a good deal. Naomi is so knowledgeable about cruises and offers tips which is helpful.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
