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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 07935 079 985 for immediate assistance.

Platinum Trusted Service Award 2021

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Gr8 efficent and knowledgable staff knew what i was looking for, love the preview package that was given. Also due to a previous booking with another company let us down Naomi made sure the other company made sure this was all deal with before we went ahead as we let down by them and now naomi has made our dream still alive.

Eleanor henderson / June 2021

Great booking experience!

Miranda was excellent, very friendly helpful and professional. She booked us in straight away and helped with links to car parking etc.

Mrs Brown / June 2021

Excellent Customer Service

Received excellent service from all of the staff that I had the pleasure to talk to regarding booking a cruise. Miranda was my contact when I actually booked cruise for next year. She had great Customer Service skills and really looked after me and all my requests! Nothing was too much trouble for her. Well done Miranda and well done to Scotland Cruise Centre.

Mr Brockett / June 2021

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