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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.

What our clients say

Platinum Service Award Winners

Average Customer Rating: 4.9/5

Excellent Service

Very professional & helpful. Excellent listening skills. Multiple options offered, in order to satisfy your request. Follow up discussions to confirm… always prompt. 100% recommend.

Mr McKain / June 2024

Amazing service booking cruise

I thought Adam was friendly informative and listened carefully to my wishes and matched a voyage with my needs I can only hope that the voyage is as good as the service I received booking it

Mrs Tomlinson / June 2024

Terri was amazing

I have been trying to plan a holiday for several years now and Terri never hassled or pestered me in between my quotes, just left the ball in my court. She also stayed on late to finish off our booking and has been very helpful throughout. Many thanks.

Mrs Campbell / May 2024

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