If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Excellence
Excellent Service. Will Saxton was friendly , knowledgeable and highly efficient. In the space of one phone callWill was able to give a detailed quote for our cruise including our request for a longer stay in the destination port, flights from Glasgow , the cruise and hotels at either end of the cruise with all transport included.
No hard sell .
Will emailed the quote the same day and returned our call to book the cruise as quoted. He had great knowledge and could book connecting flights from Scotland easily. We can now deposit our bags at Glasgow Airport and they are booked straight through to our final destination.
Delighted with the service and looking forward to our cruise
Mr Docherty / August 2026
5 Star Service
Nicola was fab. She is so knowledgeable and has organised our next cruise to perfection.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
