If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.
If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.
If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.
If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.
If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.
What our clients say
Platinum Service Award Winners
Average Customer Rating: 4.9/5
Patrick Glancy
Very professional and very quick
Mr Glancy / September 2026
Canary Island Cruise Booking
Excellent level of service. Jo was so helpful and patient. Nothing was a bother and the booking was confirmed in a timely manner without being rushed.
A great company with friendly and helpful staff.
Mr Russell / September 2026
Excellent customer service
I recently booked a
Cruise and was extremely happy with the service I received. Kerri was my contact and she responded very quickly and thoroughly answering all my questions in detail. I would definitely book through them in the future
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
At Scotland's Cruise Centre there are a number of ways you can contact us meaning that all you have to do is choose the option which is most convenient to you.
