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Out of Hours Emergency Contact

If you have a current booking and you are looking to pay your balance, give your passengers details or you have a general query about your reservation, please contact our Customer Services team during office hours. Our office hours are 9am - 5.30pm Monday to Friday.

If you are currently travelling and your query is regarding a transfer, please contact the number given on your travel voucher for assistance. If you have contacted the number on your voucher and still cannot locate your transport after 45 minutes, please take a taxi, keep the receipt and contact us on your return.

If your query is regarding accommodation, please contact the number given on your travel voucher for assistance.

If you are currently on a cruise please speak with on board Guest Relations to help with your query in the first instance.

If you are involved in an immediate emergency such as a flight delay over 5 hours or any other emergency situation which will disrupt your travel plans, please contact 0800 023 7995 for immediate assistance.

Award Winning Service 

Average Customer Rating: 4.9/5Independent Service Rating based on verified reviews.Read all reviews
Feefo Platinum Trusted Service Award

Cruise booking

Great service once again from Michelle Ryan. Nothing is a bother. Brilliant manner well researched and knows her stuff. Thank you

Mrs Macconnell / August 2022

Laura you are the best

this is the second time I have been with Scotland's Cruise Centre in 6 months and each time we booked it was a pleasure we were made to feel that we were important Laura she went out of her way to help she was perfect and one of the most polite people I have ever dealt with if she was employed with me I would give her a step up and a rise for Laura sells the cruise to you and as we were with her before she could bring up our details and made it so easy to book our holiday
well done Laura you are Scotland's cruise center never let her go

Mrs Bennie / August 2022

They respond quickly and efficiently

They respond quickly and efficiently. When it comes to fitting in the flights from Scotland we think they are the best.

Mr Bisset / August 2022

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